Trading name: The Deer HUB
Registered company name: Deerstalking HUB Ltd
Company number: 12132612
Registered office: 3rd Floor, 21 Perrymount Road, Haywards Heath, West Sussex, England, RH16 3TP, United Kingdom
Telephone Orders: 0203 995 5881
Customer Services: 0203 995 5881
Effective date: 18 August 2026
These Terms and Conditions apply to purchases made through The Deer HUB website, by telephone, or through any other sales channel operated by Deerstalking HUB Ltd.
Please read these Terms and Conditions carefully before placing an order. They explain who we are, how contracts are formed, payment, delivery, cancellation and returns, faulty goods, age-restricted products, and other important information.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
- About Us
1.1 The Deer HUB is a trading name of Deerstalking HUB Ltd, a company registered in England and Wales under company number 12132612.
1.2 Our registered office is:
Deerstalking HUB Ltd
3rd Floor
21 Perrymount Road
Haywards Heath
West Sussex
RH16 3TP
United Kingdom
1.3 You can contact us using:
Customer Services / Telephone Orders: 0203 995 5881
1.4 In these Terms:
- “we”, “us” or “our” means Deerstalking HUB Ltd trading as The Deer HUB;
- “you” or “your” means the person placing an order with us;
- “Goods” means products purchased from us;
- “Services” means any services, courses, events, assessments, bookings or other services supplied by us, where applicable;
- “Website” means the The Deer HUB website and any associated online sales platform operated by us.
- These Terms and Your Statutory Rights
2.1 These Terms form part of the contract between you and us when you purchase Goods or Services.
2.2 If you are a consumer, your statutory rights under applicable UK law apply in addition to these Terms.
2.3 In particular, Goods supplied to consumers must generally be:
- of satisfactory quality;
- fit for any particular purpose made known to us;
- fit for their ordinary purpose; and
- as described.
2.4 Nothing in these Terms is intended to exclude or restrict any legal right or remedy that cannot lawfully be excluded or restricted.
2.5 Where you purchase Goods or Services wholly or mainly for business purposes, different statutory rules may apply. Certain provisions in these Terms apply specifically to consumer purchases and are identified as such.
- Product Information
3.1 We take reasonable care to ensure that product descriptions, specifications, photographs, dimensions, colours and other information displayed on our Website are accurate.
3.2 Product images are for illustrative purposes. There may be minor differences in colour or appearance caused by your device, display settings, lighting, manufacturing variations or changes made by a manufacturer.
3.3 Where a manufacturer’s specification changes, we may update the product information accordingly.
3.4 We do not intend product descriptions or photographs to create any contractual term beyond what is reasonably apparent from the description and applicable law.
3.5 If a product is described incorrectly due to an obvious error, we will contact you where appropriate before fulfilling the order.
- Product Availability
4.1 All orders are subject to availability.
4.2 Displaying a product on our Website does not guarantee that the product is available for immediate dispatch.
4.3 If an ordered product becomes unavailable, we may contact you to offer:
- an alternative product;
- a revised delivery date; or
- cancellation and a refund.
4.4 If we cannot supply an item you have paid for, we will provide an appropriate refund.
4.5 We may impose reasonable quantity limits where necessary, including where stock is limited, demand is unusually high, or a product is subject to legal or manufacturer restrictions.
- Orders and Formation of Contract
5.1 When you place an order through our Website or by telephone, you are making an offer to purchase the Goods or Services selected.
5.2 After placing an online order, you should receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
5.3 A contract for Goods will normally be formed when we send you confirmation that the Goods have been dispatched, unless we tell you otherwise.
5.4 A contract for Services will normally be formed when we confirm your booking or otherwise expressly confirm acceptance of your order.
5.5 We may decline an order before the contract is formed where, for example:
- the Goods are unavailable;
- there is an obvious pricing or description error;
- we cannot verify information required by law;
- the proposed transaction would be unlawful;
- required age or eligibility requirements have not been satisfied;
- payment has not been authorised; or
- we reasonably suspect fraud or misuse.
5.6 If we decline an order after you have paid, we will refund the amount paid for the affected order or item.
5.7 We will not use this clause to avoid fulfilling a contract that has already been formed except where permitted by law.
- Pricing
6.1 Prices displayed on our Website are in pounds sterling (£).
6.2 Unless stated otherwise, consumer prices include VAT where VAT is applicable.
6.3 Delivery charges and any other unavoidable charges applicable to your order will be displayed before you complete your purchase.
6.4 We will not deliberately advertise a headline price while hiding unavoidable charges that must be paid to purchase the Goods.
6.5 If we discover an obvious pricing error before accepting your order, we may contact you to confirm whether you wish to proceed at the correct price. If you do not wish to proceed, we will refund any payment already made.
6.6 We reserve the right to change prices for future orders. A price change will not affect an order for which a contract has already been formed, except where permitted by law.
- Payment
7.1 We accept the payment methods made available to you during checkout or when placing a telephone order.
7.2 Payment must normally be authorised and received before Goods are dispatched unless we have expressly agreed alternative payment terms with you.
7.3 You confirm that you are authorised to use the payment method supplied.
7.4 We may suspend or cancel an order where payment is declined or cannot be verified.
7.5 We do not accept liability for delays caused solely by inaccurate payment information supplied by you.
- Delivery
8.1 We will deliver Goods to the delivery address provided with your order.
8.2 Delivery options, charges and estimated delivery periods will be displayed during the ordering process where applicable.
8.3 Unless a different period has been agreed with you, consumer orders for Goods will be delivered without undue delay and normally within 30 days of the contract being formed.
8.4 Where a specific delivery date or period has been agreed, we will use reasonable efforts to deliver within that period.
8.5 If we fail to deliver within an agreed time, or within the legally applicable period, you may have rights to require delivery within an additional appropriate period and, in certain circumstances, to cancel the contract and receive a refund.
8.6 Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, extreme weather, strikes, disruption to transport networks, regulatory restrictions or other events beyond our reasonable control.
8.7 Where delivery is delayed, we will take reasonable steps to keep you informed.
- Risk and Ownership
9.1 If you are a consumer, responsibility for loss or damage to Goods generally remains with us until the Goods come into your physical possession or the possession of a person you have identified to receive them, other than a carrier offered by us.
9.2 You should inspect the packaging and Goods as soon as reasonably practicable after delivery and notify us of any apparent damage or discrepancy.
9.3 Your statutory rights are not affected if you do not notify us immediately.
9.4 Ownership of Goods will normally pass to you when:
- we have received full payment; and
- the Goods have been delivered to you,
subject to any applicable legal rights.
- Delivery Instructions and Safe Delivery
10.1 We may require a signature or other delivery confirmation for certain Goods.
10.2 Certain products may require age verification, identity verification, a signature, or another legally required delivery procedure.
10.3 Where the law or the carrier’s requirements require an age-verified or signed delivery, you must comply with those requirements.
10.4 We may be unable to leave certain Goods in a safe place or with another person where doing so would conflict with legal or carrier requirements.
10.5 We are not responsible for loss caused by inaccurate delivery information supplied by you, subject always to your statutory rights.
- Age-Restricted and Regulated Products
11.1 Some Goods sold by The Deer HUB may be subject to legal age restrictions, licensing requirements, identity checks or other statutory controls.
11.2 Where a product is subject to an age restriction, we will take reasonable steps to verify that the purchaser and, where required, the recipient satisfy the applicable legal requirements.
11.3 We will not knowingly supply an age-restricted product to a person who is not legally permitted to purchase or receive it.
11.4 We may require acceptable photographic identification or other evidence before dispatch or delivery where reasonably necessary to comply with the law.
11.5 Where age or eligibility cannot be satisfactorily verified, we may cancel the affected order and refund the payment.
11.6 Where products are subject to specific legislation, including legislation concerning bladed articles, offensive weapons, firearms, ammunition or other regulated goods, we will comply with the applicable legislation and may apply additional purchasing, collection, identification and delivery requirements.
11.7 Nothing in these Terms constitutes permission to purchase, possess, acquire, transfer or use a regulated product where you do not have the legal authority to do so.
11.8 You are responsible for ensuring that you are legally entitled to purchase, possess and use any regulated product.
11.9 We may refuse or cancel a transaction where we reasonably believe that completing it could breach applicable law.
- Your Right to Cancel – Consumer Online and Distance Orders
12.1 If you are a consumer buying Goods online or through another distance-selling method, you will generally have a statutory right to cancel your contract without giving a reason.
12.2 The cancellation period for Goods normally expires 14 days after the day on which you, or a person you nominate other than the carrier, receives the Goods.
12.3 If an order is delivered in separate instalments, the cancellation period may run from receipt of the final Goods forming part of the relevant contract.
12.4 To exercise your right to cancel, you must clearly tell us that you wish to cancel. You may contact us by telephone on 0203 995 5881 or use any cancellation method we make available.
12.5 You do not have to use a particular form of words to exercise your statutory cancellation right, provided your communication clearly states your decision to cancel.
12.6 You must take reasonable care of the Goods while they are in your possession.
12.7 Unless the Goods are faulty, incorrect or not as described, you may be responsible for the direct cost of returning Goods after exercising your statutory cancellation right, where we have informed you of that responsibility before the contract was formed.
12.8 If you have handled the Goods beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may be entitled to make a deduction from your refund for any resulting reduction in value, subject to applicable law.
- Exceptions to the Cancellation Right
13.1 Certain contracts and Goods are excluded from the statutory cancellation right.
13.2 Depending on the circumstances, exclusions may include:
- Goods made to your specifications or clearly personalised;
- Goods that are liable to deteriorate or expire rapidly;
- sealed Goods which are not suitable for return for health protection or hygiene reasons once unsealed;
- sealed audio or video recordings or computer software once unsealed;
- digital content supplied on a non-tangible medium where you have expressly agreed to immediate performance and acknowledged the loss of your cancellation right;
- Services that have been fully performed, where the statutory conditions for loss of the cancellation right have been satisfied; and
- other contracts or Goods specifically excluded by applicable legislation.
13.3 An exclusion will only apply where the legal requirements for the exclusion are satisfied.
13.4 We will not describe an item as “non-returnable” merely because it is on sale, discounted or marked as clearance if the law gives you a statutory right to cancel or a statutory remedy.
- Returns Following Cancellation
14.1 If you exercise your statutory cancellation right, you must return the Goods to us without undue delay and normally within 14 days after notifying us of cancellation.
14.2 You should use a tracked delivery service for returns and retain proof of postage.
14.3 Unless the Goods are faulty, damaged, incorrect or not as described, you may be responsible for the direct cost of returning the Goods where we have informed you of this before purchase.
14.4 If the Goods are faulty, damaged in transit, incorrect or not as described, we will arrange an appropriate remedy and, where applicable, reimburse reasonable return costs.
- Refunds
15.1 Where you validly cancel a distance contract, we will refund the payments to which you are legally entitled.
15.2 Refunds will normally be made using the same payment method used for the original transaction unless we expressly agree otherwise.
15.3 We may withhold a refund until:
- we have received the returned Goods; or
- you have provided reasonable evidence that you have sent the Goods back,
whichever occurs first.
15.4 Where required by law, we will reimburse the standard delivery charge paid for the original delivery. We are not required to reimburse any additional cost resulting from your choice of a more expensive delivery method.
15.5 Where a lawful deduction for diminished value applies, we may deduct the relevant amount from the refund.
15.6 Nothing in this section limits your statutory rights.
- Faulty, Damaged or Incorrect Goods
16.1 If you receive Goods that are faulty, damaged, not as described or otherwise do not conform to the contract, please contact Customer Services on 0203 995 5881.
16.2 Consumer Goods must comply with the statutory requirements under applicable consumer law.
16.3 Depending on the circumstances and the time since delivery, you may have rights including:
- repair;
- replacement;
- rejection of the Goods and a refund;
- a price reduction; or
- other remedies provided by law.
16.4 Where a consumer exercises the short-term right to reject faulty Goods within the applicable statutory period, a refund may be due rather than repair or replacement.
16.5 Where repair or replacement is the appropriate remedy, we will comply with the applicable statutory requirements.
16.6 We may ask you to return Goods for inspection where reasonably necessary to determine the appropriate remedy. This does not remove or reduce your statutory rights.
16.7 We will not treat normal wear and tear, accidental damage, misuse or failure to follow reasonable manufacturer instructions as a manufacturing fault where the evidence shows that the problem was caused by such conduct.
16.8 Nothing in this section limits rights arising where the Goods were inherently faulty or otherwise failed to meet statutory requirements.
- Manufacturer Warranties
17.1 Some Goods may be supplied with a manufacturer’s warranty.
17.2 A manufacturer’s warranty is additional to, and does not replace, your statutory rights.
17.3 Where a manufacturer’s warranty applies, we may assist you in making a warranty claim, but your statutory rights remain against us where applicable.
- Special Orders and Bespoke Goods
18.1 Certain Goods may be ordered specifically for you from a manufacturer or supplier.
18.2 We will tell you before purchase if an item is made to your specifications, personalised or otherwise subject to a statutory cancellation exception.
18.3 Where a special-order item is not personalised and the statutory cancellation right applies, you will retain that right.
18.4 Where a cancellation right does not apply, we will explain the relevant restriction before you place the order.
- Clearance, Seconds and Discounted Goods
19.1 Goods may occasionally be sold at a reduced price because they are clearance items, ex-display items, seconds or have a disclosed cosmetic imperfection.
19.2 Where a defect or imperfection has been specifically disclosed before purchase, you cannot subsequently rely on that same disclosed issue as a defect.
19.3 A reduced price does not remove statutory rights relating to other faults or defects that were not disclosed.
19.4 We will not use “clearance”, “seconds” or similar wording to remove statutory consumer rights.
- Services, Courses, Events and Bookings
20.1 Where The Deer HUB supplies Services, courses, events, assessments, training, consultancy or other bookings, the applicable booking information will form part of the contract.
20.2 Service information will specify, where appropriate:
- the service being provided;
- the price;
- the date or period of performance;
- location;
- any requirements imposed on the customer; and
- any cancellation arrangements.
20.3 Services supplied to consumers must be performed with reasonable care and skill and in accordance with other applicable statutory requirements.
20.4 If you ask us to begin supplying a Service during the statutory cancellation period, we may do so where you have expressly requested this.
20.5 If you cancel after requesting that a Service begin during the cancellation period, you may be required to pay a proportionate amount for the Service supplied up to the point of cancellation, where permitted by law.
20.6 If a Service has been fully performed following your express request and the statutory requirements have been satisfied, your statutory cancellation right may end.
20.7 Any event-specific cancellation policy will be displayed before you book and will be subject to applicable consumer law.
- Events Outside Our Reasonable Control
21.1 We will not be responsible for failure or delay caused by circumstances outside our reasonable control, such as:
- extreme weather;
- natural disasters;
- fire;
- flood;
- serious transport disruption;
- industrial disputes;
- interruption of utilities;
- government restrictions;
- changes in law;
- serious supplier disruption;
- public emergencies; or
- other events that could not reasonably have been anticipated or prevented.
21.2 This clause does not remove your statutory right to cancel a contract or receive a refund where the law provides such a right.
- Complaints
22.1 We want to resolve complaints fairly and promptly.
22.2 If you have a complaint, please contact:
The Deer HUB Customer Services
Telephone: 0203 995 5881
22.3 Please provide your order number and enough information for us to investigate the matter.
22.4 We will acknowledge and investigate complaints within a reasonable period and will aim to keep you informed where a complaint cannot be resolved immediately.
22.5 Nothing in our complaints procedure prevents you from exercising your statutory rights.
- Limitation of Liability
23.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
23.2 In particular, we do not exclude or limit liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of statutory rights that cannot lawfully be excluded;
- defective products where liability cannot lawfully be excluded; or
- any other liability that cannot legally be excluded or limited.
23.3 If you are a consumer, we are not seeking to exclude liability for Goods being faulty, not as described or otherwise failing to meet your statutory rights.
23.4 We will only use exclusions or limitations of liability to the extent permitted by applicable law.
23.5 Nothing in these Terms affects your legal remedies for faulty or non-conforming Goods or Services.
- Your Use of Products
24.1 You are responsible for using Goods in accordance with applicable laws and reasonable manufacturer instructions.
24.2 You must not use any product for an unlawful purpose.
24.3 Where a product requires training, certification, licensing, registration or other legal authority, you are responsible for ensuring that you have the necessary authority before using it.
24.4 Products intended for specialist activities should only be used by appropriately trained and competent persons.
24.5 Nothing in these Terms transfers responsibility to you for a defect or safety issue for which we or the manufacturer are legally responsible.
- Intellectual Property
25.1 All intellectual property rights in the The Deer HUB Website, including text, graphics, logos, photographs, designs and other original content, belong to us or our licensors unless stated otherwise.
25.2 You may use the Website for personal and lawful shopping purposes.
25.3 You must not reproduce, distribute, modify or commercially exploit our Website content without our prior written permission, except where permitted by law.
25.4 Third-party trademarks and product names remain the property of their respective owners.
- Website Availability and Security
26.1 We aim to keep the Website available and secure but cannot guarantee uninterrupted availability.
26.2 We may temporarily suspend, modify or withdraw parts of the Website for maintenance, security, technical or operational reasons.
26.3 You must not attempt to gain unauthorised access to our Website, introduce malicious software, interfere with its operation or use it for unlawful purposes.
- Reviews and Customer Content
27.1 Where we display customer reviews or other customer-generated content, we will not knowingly present fake or misleading reviews as genuine customer experiences.
27.2 We may moderate, remove or decline to publish content that is unlawful, defamatory, abusive, discriminatory, misleading, irrelevant or otherwise inappropriate.
27.3 We will not remove a genuine negative review merely because it is negative, although we may remove content that breaches our reasonable content rules or applicable law.
27.4 Where we invite customers to provide reviews in return for an incentive, any material connection or incentive will be handled in accordance with applicable consumer-protection law.
- Privacy and Personal Information
28.1 We process personal information in accordance with our Privacy Policy.
28.2 Personal information will be processed in accordance with applicable UK data-protection law.
28.3 Where we use electronic marketing, telephone marketing, cookies or similar technologies, additional rules may apply under the Privacy and Electronic Communications Regulations (PECR).
28.4 Our Privacy Policy and Cookie Policy explain how we use personal information and cookies and how you can exercise applicable rights.
- Changes to These Terms
29.1 We may update these Terms from time to time.
29.2 The version of the Terms applying to an order will normally be the version in force when the contract is formed.
29.3 Changes made after a contract has been formed will not retrospectively alter your contractual or statutory rights unless you agree to the change or the change is required by law.
- Business Customers
30.1 If you purchase Goods or Services wholly or mainly for business purposes, you may not have all of the consumer rights described in these Terms.
30.2 Where you are acting as a business, you confirm that you are authorised to enter into the contract on behalf of the relevant business where applicable.
30.3 Nothing in these Terms excludes liability that cannot lawfully be excluded in a business-to-business contract.
30.4 Any special business terms agreed in writing with us will take precedence over these Terms to the extent of any inconsistency.
- Third-Party Rights
31.1 Unless expressly stated otherwise, a person who is not a party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.
31.2 This does not affect any rights or remedies available under applicable law.
- Governing Law and Jurisdiction
32.1 These Terms and any contract between you and us are governed by the law of England and Wales.
32.2 If you are a consumer, you will benefit from any mandatory protections available to you under the law of the part of the UK in which you live where those protections cannot lawfully be excluded.
32.3 Where legally permitted, disputes will be subject to the jurisdiction of the courts of England and Wales.
- Entire Agreement
33.1 These Terms, together with the applicable order confirmation, product information, delivery information, Privacy Policy and any other documents expressly incorporated into the contract, form the agreement between you and us concerning the relevant purchase.
33.2 If there is a conflict between these Terms and a mandatory statutory consumer right, the statutory right will prevail.
- Severability
34.1 If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
34.2 The remaining provisions will continue to apply.
- Statutory Rights
35.1 These Terms do not affect your statutory rights.
35.2 In particular, nothing in these Terms prevents you from exercising rights available to you under applicable consumer-protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.
35.3 References to legislation include amendments, replacements and applicable subordinate legislation in force from time to time.
- Contact Details
The Deer HUB
Deerstalking HUB Ltd
Company No. 12132612
Registered Office:
3rd Floor | 21 Perrymount Road
Haywards Heath
West Sussex
England
RH16 3TP
United Kingdom
Telephone Orders: 0203 995 5881
Customer Services: 0203 995 5881
Appendix 1 – Model Cancellation Notice
If you wish to cancel your distance contract during the statutory cancellation period, you may use the following wording. You do not have to use this exact wording.
To:
The Deer HUB
Deerstalking HUB Ltd
3rd Floor, 21 Perrymount Road
Haywards Heath
West Sussex
RH16 3TP
United Kingdom
Telephone: 0203 995 5881
I/We hereby give notice that I/we cancel my/our contract for the sale of the following Goods/Services:
Order number: ______________________
Ordered on: ______________________
Received on: ______________________
Customer name: ______________________
Customer address: ______________________
Signature (only if this form is being sent on paper): ______________________
Date: ______________________
Important: This document is intended as a general commercial draft and is not a substitute for legal advice. The Deer HUB should obtain a solicitor’s review before publishing these Terms, particularly if it sells firearms, ammunition, bladed articles, air weapons, regulated equipment, digital products, courses, events or other age-restricted or regulated goods/services.
